Support

FAQ

Frequently asked questions

Do you take special commissions?


I do! If you'd like a modified version of an existing design, perhaps in a different metal, or with different gems, I'd be delighted to make something special just for you. If you've got an idea for something completely different, get in touch and we can bounce some ideas around. Email me at felicityjanelarge@gmail.com, or use the form on the contact page :)




How soon will my jewellery arrive?


As all the jewellery is handmade by yours truly, orders can take between 3 days and 4 weeks to be ready to ship (excluding special orders, which may take longer). This depends on the complexity of the piece. If you have a special date you'd like your piece ready by, just contact me before placing an order, and I can let you know how quickly it can be completed.




What is your returns policy?


I want you to be happy! If for any reason you wish to return your piece, you can do so within 30 days for a full refund. The piece must be in original condition. Customers are responsible for return postage charges.





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